FAQs

FAQs

FAQs

What if I can’t find my headphones?

Well, the good news is the Audyssey Tilt and Bass & Treble features work even without selecting a headphone profile. In fact, these features even work on your device's internal speakers and connected speakers/docks. It’s also possible that you have a pair we haven’t added to our database yet. If they’re not there recommend them to us and we’ll let you know when we put it up on the database.

What is a headphone profile?

In order to apply our technology, Audyssey has built a collection of acoustical adjustments specific to each headphone model. We call these our headphone profiles and they must be downloaded for each pair of headphones you use. Don’t worry, they’re free and fast.

How many headphone profiles can I store?

You can store an unlimited number of headphone profiles. Simply scroll down to view your entire list.

How do I delete a headphone profile?

Under your list of headphones, swipe to the right on the model you’d like to delete. The delete button will pop up.

Why does Audyssey tuning turn off when I unplug my headphones?

The Audyssey Media Player can play your music even without headphones plugged in, but as of now, Audyssey profiles are only available for headphones. If you want to get the most out of the Audyssey Media Player, be sure to use your headphones with the corresponding profile.

Does the Audyssey Media Player have Repeat and Shuffle options?

Yes it does. The Audyssey Media Player has the same Repeat and Shuffle options as iTunes and they function in the exact same ways. Just tap the album art (or the center of the screen) while your music's playing. The Repeat and Shuffle icons, along with the track information, will appear above the play buttons. Then just tap them to use them. Touching the album art again will make them disappear.

Will the Audyssey Media Player increase my data usage?

No. Once you’ve downloaded the app and the headphone profile, the Audyssey Media Player won’t affect your data usage at all.

The Audyssey Media Player doesn't sound like it's working correctly. Why?

Make sure the settings are correct. If you’re using the wrong headphone profile then it will negatively affect the playback. It’s extremely important that the Audyssey Media Player knows exactly which headphone model you’re using. Audyssey technologies are uniquely tuned for each pair.

Audyssey processing turns off when I play a song from iCloud. Why?

iCloud songs must be downloaded from the cloud to your device before Audyssey can apply its advanced audio processing technologies.

How do I show iCloud and DRM songs in my playlists and library?

The Audyssey Media Player hides iCloud songs that are not downloaded on your device and DRM files from your library so you can enjoy advanced audio processing uninterrupted. To show this content, go to the iOS System Settings menu, select the Audyssey Media Player application and turn the “Hide ICLOUD and DRM Tracks” switch to “OFF."

Audyssey turns off when I play a DRM song. Why?

Apple won’t allow processing of older DRM files. You can listen to them, but Audyssey’s processing will be off.

Does the Audyssey Media Player update the Play Count for songs in my iTunes library?

Apple limits how third party apps interact with iTunes’ count data so we’re kind of at their liberty. The only songs whose counts will be tallied are DRM files and iCloud tracks (but Audyssey optimization will be turned off.)

Does the Audyssey Media Player support AirPlay?

No, the Audyssey Media Player does not support AirPlay. Wireless playback is currently only supported for Bluetooth headphones.

Does the Audyssey Media Player support Bluetooth docks and speakers?

The Audyssey Media Player can stream your music to your Bluetooth dock or speakers, but Audyssey processing will be disabled. Our engineers are working to develop profiles for speakers and docks, so check out amp.me for updates.

I’ve been using my Harman Kardon BT and Beats Wireless headphones with the Audyssey Media Player through a wired connection. How do I switch to Bluetooth?

You will need to delete the profile for these models and reinstall it in order to enable Bluetooth functionality.

I don’t want to update my Audyssey Media Player app to the latest version. Can I still use my Bluetooth headphones?

No, you must update the Audyssey Media Player to the latest version in order to use your Bluetooth headphones.

Do I need high-bitrate files for the Audyssey Media Player to work?

No. The Audyssey Media Player will work on music of any bitrate. It simply optimizes the output for your headphones.

What is Dynamic EQ?

It’s Audyssey’s unique method for adjusting the tonal balance as you adjust the volume. Our perception of high and low frequencies changes as we adjust the volume, so Dynamic EQ makes sure the proper balance between them is preserved at all levels.

What is Tilt?

The Audyssey Tilt feature literally “tilts” the tonal balance to your personal preference. The Tilt function’s perception of high and low frequencies is linked, so this unique feature lets you control the balance more naturally.

I still haven’t found an answer to my question. Where should I look?